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CMUK Ltd – Privacy Policy

CMUK Ltd & Your Data

Thank you for visiting our websites and choosing to purchase from CMUK Ltd. We respect our customer’s privacy when using and ordering from our websites and hold the trust of our customers in the highest regard.

This Policy details how and when we collect personal data, the type of data we collect, how this data is used and how you can control the use of your data by CMUK Ltd.

What Data Do We Collect?

To provide the highest levels of customer service and process orders efficiently, we retain certain personal and company information when you place an order with us. This includes but is not limited to the following:

  • Your Title
  • Your Name
  • Your Company’s Name
  • Your Delivery Address
  • Your Payment Address
  • Your Payment Details
  • Your Email Address
  • Your Telephone Number
  • Browsing & Shopping Activities

Why Do We Collect Data & How Will It Be Used?

We will primarily use your data to:

  1. Provide you with updates on order status
  2. Fulfil delivery of your order
  3. Contact you in the event of a query regarding your order
  4. Contact you in relation to product and / or website reviews
  5. Perform identity, security and credit checks in relation to higher value orders placed via Purchase Order
  6. Assist and respond to any customer queries
  7. Enable and maximise functionality of applications relating to CMUK Ltd businesses
  8. Enable functionality of Reward Schemes relating to CMUK Ltd businesses

It is also necessary to share data including Payment Address and Payment Details with reputable and secure third party banking providers including Paypal in order to verify and authorise payment when placing an order. All third parties we use to process payments are under strict obligation to ensure your personal information is kept secure and private.

How Secure Is My Data?

All Personal Data is stored on secure servers employing extensive security measures to ensure it remains fully protected at all times. All servers used for data storage are also physically secured and provided by reputable companies that meet the highest standards of security.

We do not store any payment card information on any of our own servers.

Use of Data for Marketing Purposes:

We respect your privacy and as such we will not share your personal details to any company outside of the CMUK Ltd group of companies for the purposes of marketing. Unless you have expressly requested not to receive marketing or promotional material from CMUK Ltd, we may send you relevant offers and details of promotions relating to your purchase history using the personal data we have collected. In order to do this we may contact you in a number of ways including (but not limited to) post, email and telephone.

How Can I Control Use Of My Data?

You have full control over your data and how it is used by CMUK Ltd.

To remove your data from Postal marketing:
Email our Customer Services Team at sales@cmuk.co.uk with “NO MAIL” as the email subject

To remove your data from email marketing:Follow the “unsubscribe” link contained within all communications from CMUK Ltd

OrEmail our Customer Services Team at sales@cmuk.co.uk with “NO ESHOTS” as the email subject

To remove your Data from Telephone marketing: Email our Customer Services Team at sales@cmuk.co.uk with “NO PHONE” as the email subject

To remove your Data from All marketing activity:
Email our Customer Services Team at sales@cmuk.co.uk with “REMOVE” as the email subject

Updating Your Details:

Should any of the information you have provided to us change, please let us know the correct details by sending an email stating "Change Details" as the email subject, to sales@eurekadirect.co.uk. Or by sending a letter to Eureka, Unit 5, 145 Sterte Road, Poole, Dorset, BH15 2AF.

Use of Cookies on CMUK Ltd Websites:

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

This website makes use of cookies to monitor visitor sessions. We may collect data about the type of Internet browser and computer operating system that you use, and also which pages you visit and interact with. We do this so we can ensure you have best user experience and can be presented with more relevant content, such as products you have previously viewed.

No personal information is stored in the cookie that is issued by the site. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information you may give us during your visit. If you do not wish to receive these cookies you can easily and safely disable them in your browser, though doing so may affect the functionality of CMUK websites.

Sale of Business:

In the event of our business being sold or integrated with another business, your details may be disclosed to our advisers and any prospective purchasers' advisers. It is also possible that they would be passed on to any new owners of the business, in order to continue providing the service that is currently provided. The purchaser however will be required to follow the practices disclosed in this Privacy Policy or to give you at least three months' notice of any proposed changes.

Changes:

We may update this privacy policy from time-to-time by posting a new version on our websites. You should check this page occasionally to ensure you are happy with any changes. We may also notify you of changes to our privacy policy by email so you may have your details removed if you do not agree with the changes.

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